Media Sound Design

Got more lines
than hands free?

Sounds familiar? You call a company and the phone rings and rings and rings - and no one answers. You start asking yourself if you dialled the right number or if there is some kind of local holiday or whether the company actually wants your business.

An automatic greeting is the first thing callers hear when they call your business – even when all lines are engaged. Let your customers know you care. Demonstrate your company’s professionality and speed directly on the phone. This way, no callers are left standing on your “telephone” door step. Remember, callers are customers or future customers.

The caller immediately know they have reached the right number and only have a short wait until someone will assist them. Customers don’t get a busy signal and won’t hang up frustrated. This is guaranteed to improve the customers’ experience and give them a positive first impression of your business – right from the start. It’s as if you answered the phone personally.

Samples

Find out for yourself!

	Zahnarztpraxis
	Industrie
	Industrie
	Dienstleistungen
	Einzelhandel
	Lebensmittel
	Hotel
	Bauunternehmen
	Einzelhandel Kinderstimme
	Großhandel

Interactive voice response -
Assistance at your finger tips.

Interactive voice response allows customers to reach the desired department on their own via the telephone keypad. A great advantage for everyone! Your reception doesn't have to deal with routine call transfers while callers don't have to wait unnecessarily in a queue.

Special requests and matters such as orders can be prioritised or shared with an external service-provider. This way, calls requiring specific customer advice remain in the company with trained staff while simple enquires or calls asking about an order status can be forwarded to a service centre.